Complaint Response

December 29th, 2019 by

 

When Mr. Hernandez filed a complaint with the Better Business Bureau, they determined that Millennium Honda met its obligations.  Even after the BBB closed the case, I asked that Mr. Hernandez reach out to me via phone to try and work out our differences.  He said “I don’t care about the $4,040 you can keep it. I know exactly what I am going to do.” This is basically what happened—

Mr. and Mrs. Azcona Hernandez came in to purchase a honda and return a Hyundai.  They said that they had 8 payments remaining.  We agreed to pay the 8 payments and gave them a copy of the check request and all the disclosures at that time.  They signed the disclosures, agreed to all the terms and took the car.  We did not hear from Mr. Hernandez for 8 months.  He claims that he did not get any collection notices or letters from Hyundai financial.

I always work with our customers to make sure that we do the right thing.  Unfortunately, Mr. Hernandez made a decision not to work with us and opted for the approach of dragging our name through the mud.

We have an A+ rating with the Better Business Bureau.  Almost all of the people that complained to the BBB continue to do business with Millennium Honda after the complaint was resolved.

EVERY COMPLAINT HAVE BEEN RESOLVED.

As the General Manager, I have an open-door policy and can be reached at 516-481-2800.

Thank You

Ravel E. Mejia GM

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